Returns Center


enter email address & order ID to look up your order


review return policy and submit return request


rms beauty team reviews and confirms request


send off return when you can

Return Policy

Return requests must be submitted within 30 days of the date your order was placed.

RMS Beauty team reviews all return requests. Please allow 2 business days for confirmation.

Returned products must be unused/untouched and in original packaging.

Exchanges must be of equal value or less, if less, a refund will be issued for the remaining balance. Indicate exchange request using the return center form.

Refunds and exchanges will be processed once the return has been received.

All returns and sales must be completed as separate transactions.

You may cancel your order at any time until your order has shipped. Once your order has shipped, it cannot be cancelled or refunded until it is returned to RMS Beauty. To cancel your order, email

Frequently Asked Questions

30 days
We accept returns for unused/untouched products within 30 days of purchase.

products that cannot be returned
Sale products/Gift sets/Essential sets Gift cards RMS Beauty Within

Shipping costs
RMS Beauty is not responsible for return costs.

how can i contact the returns team

how do i cancel my order
You can cancel your order before it has shipped. Email

Unused/untouched products can be exchanged for products of equal value or less. If less, a refund will be issued for the remaining balance

What is an RMA/Return Number
Once a return has been approved by the RMS Beauty returns team. you will receive an RMA number. This is an unique code that helps us to identify your return once we receive it. Please include this number with your return